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If you’ve spotted Cleens trainers on Instagram or in a Selfridges window and you’re wondering whether they’re worth the money, you’re not alone. Cleens is a British footwear label that’s grown quickly since 2021, and most new buyers land on the same handful of questions: do they run true to size, how much do they actually cost once postage is added, and what happens if they don’t fit.
This guide answers all of that. It walks through how buying Cleens works, what you’ll pay across the range, the sizing quirks that catch people out, and the returns process in plain terms, so you can order with confidence rather than guessing.
What Is Cleens?
Cleens is a British trainer and clothing brand, founded in 2021 and designed in England. The footwear is handmade in Portugal, with materials sourced from Spain, Italy and Portugal. The brand’s signature look is a clean, minimal trainer in a limited colour palette, which is why it’s sometimes described as a “quiet luxury” alternative to the big sportswear names.
The range includes running-inspired styles such as the Aero Runner, Pulse Runner and OneSixty Runner, alongside smarter options like the Court Trainer, Luxor Trainer and Ace. Cleens has also expanded into clothing, including jeans and merino knitwear.
How Buying Cleens Works
You can buy Cleens directly through cleens.co.uk or the Cleens app, or through UK stockists including Selfridges, Harvey Nichols and Flannels, plus international marketplace Farfetch. Buying direct gives you access to the full colourway range and early drops; buying through a stockist can be useful if you want to try a pair in person first, since Cleens itself doesn’t currently run physical stores.
At checkout on the official site, payment options include major debit and credit cards, Apple Pay, Shop Pay and Revolut Pay, along with buy-now-pay-later through Klarna and Clearpay. Klarna’s Pay in 3 and Pay in 30 days options are unregulated credit agreements, so it’s worth only using them if you’re confident you can clear the balance on time.
Ordering Through Stockists vs the Official Site
Ordering from a stockist such as Selfridges means you’re covered by that retailer’s own returns policy rather than Cleens’ own portal, which can mean different timeframes and delivery costs. If you want the widest size and colour choice, or you’re using a gift card, the official Cleens site is the more reliable route.
Cleens Trainer Prices in 2026
Pricing varies by style and material, with leather and suede trainers sitting at the top of the range. Prices below are drawn from current listings on the Cleens website and UK stockists, so check the official site for the current price before you buy, as trainer brands adjust pricing and run sales periodically.
[Table: Cleens trainer price tiers by style, showing typical UK RRP]
| Style | Typical price range |
| OneSixty Runner | £115 to £129 |
| Court Suede Trainer | £119 to £150 |
| Luxor Trainer (leather/woven) | £150 to £160 |
| Aero Leather Trainer | £190 |
| Pulse Leather Trainer | £155 to £190 |
Outlet pricing runs lower but comes with a catch covered in the mistakes section below. Free UK standard delivery applies once your order reaches £250, which matters if you’re buying more than one pair or adding accessories.
Sizing: What to Know Before You Order
Sizing is the single most common issue raised in Cleens customer reviews, and it isn’t consistent across every style. Several reviewers note that certain models, including the Layup, run around one size larger than their usual fit in mainstream trainer brands. Others report the opposite on specific styles, with one customer noting that a EU47 measured closer to a UK13 than the EU48.5 they’d expect from other brands.
Because of this, don’t assume your usual size will work across the whole range. Check the size guide on the specific product page before ordering, and if you’re between sizes, sizing down half a size is the more common recommendation from buyers, though this varies by style. Cleens customer service will also advise on fit by email if you’re unsure, and reviewers frequently praise how quickly the team responds to sizing queries.
Delivery Times and Costs
UK orders are shipped via Royal Mail Tracked 24, which typically arrives the next working day if you order before 8pm Monday to Friday. Next day delivery costs £5.99, or is free on orders over £250. Standard delivery during promotional periods can take 2 to 3 working days.
International orders are sent via FedEx, with standard delivery taking around 5 working days. The exact international delivery charge is calculated at checkout once you’ve entered your address, and Cleens states there are no unexpected customs fees added in transit for these orders.
Returns and Refunds: How the Process Works
Cleens gives you 14 days from receiving your parcel to return an item. Trainers must be unworn, in their original packaging, and only tried indoors; a return will be rejected if the soles show signs of outdoor wear. This trips up more buyers than any other part of the process, so try them on carpet or a rug the moment they arrive rather than stepping outside.
You’ll need to start your return through the Cleens returns portal, where you can choose a printed label or a QR code if you don’t have a printer. UK returns are free if you’re happy with an exchange or store credit, and store credit currently comes with a 10% bonus on the returned value. If you want cash back to your original payment method instead, a £3.95 fee is deducted to cover the label. Refunds and exchanges are typically processed within 5 to 7 working days of the parcel reaching the warehouse.
International returns carry an additional fee, calculated at the final step of the returns portal, so check this before sending anything back from outside the UK.
How to Return a Pair of Cleens Trainers
- Go to the Cleens returns portal and enter your order details.
- Choose whether you want an exchange, store credit or a refund to your original payment method.
- Select a postage label or QR code, both of which are prepaid for UK returns.
- Package the trainers, unworn and with original packaging, and attach the label.
- Drop the parcel at your chosen courier point and keep the receipt until the return is confirmed by email.
Mistakes to Avoid When Buying Cleens
A handful of avoidable mistakes come up repeatedly in customer reviews and forums:
- Wearing them outside before deciding on fit. This is the fastest way to lose your right to a refund, since Cleens checks soles for outdoor wear.
- Assuming every style fits the same. Sizing differs between the Layup, Court Trainer and running styles, so check the specific product page rather than your usual size.
- Buying Outlet items expecting a full refund. Items from the Outlet section can only be exchanged, not refunded, so only buy these if you’re confident on size and style.
- Missing the 14-day window. Returns sent outside this period can be rejected outright, and Cleens applies fixed cut-off dates around busy periods like the holidays.
- Not budgeting for the £3.95 refund fee. If you want cash back rather than an exchange or credit, factor this into what you’ll actually receive.
Are Cleens Trainers Worth It?
That depends on what you’re comparing them to. Reviewers consistently rate the build quality, packaging and customer service highly, and Cleens has built a large base of repeat customers who own multiple pairs. The most common complaints centre on sizing inconsistency between styles and, in a minority of cases, slower-than-expected refund processing. If you’re buying for the design and the material quality, the reviews suggest most buyers are satisfied; if a fast, no-fuss refund is your top priority, order one style at a time and double-check the size guide first.
Frequently Asked Questions
Q: Do Cleens trainers run true to size?
Not consistently across the range. Some styles, like the Layup, run a size larger than typical trainer brands, while others run smaller. Check the size guide on the individual product page and contact customer service if you’re unsure, since fit varies by style rather than following one rule.
Q: How long does Cleens delivery take in the UK?
Standard UK delivery is typically next working day if ordered before 8pm via Royal Mail Tracked 24, for a £5.99 fee that’s waived on orders over £250. During sale periods, free standard delivery can take 2 to 3 working days instead.
Q: Can I return Cleens trainers if I’ve worn them outside?
No. Cleens will reject a return if the soles show signs of outdoor wear, so trainers must only be tried indoors, on a clean surface such as carpet, before you decide whether to keep them.
Q: How much does it cost to return Cleens trainers?
UK returns are free if you choose an exchange or store credit. If you want a refund to your original payment method instead, a £3.95 fee is deducted from the total to cover the prepaid label.
Q: Can I get a refund on Outlet items?
No. Items bought from the Cleens Outlet section can only be exchanged for a different size or item, not refunded, so check sizing carefully before buying from that section.
Q: Where can I buy Cleens trainers in the UK besides the official site?
Cleens stocks through Selfridges, Harvey Nichols and Flannels in the UK, as well as internationally through Farfetch and de Bijenkorf. Stockist returns follow that retailer’s own policy rather than the Cleens returns portal.
Q: Does Cleens offer buy-now-pay-later?
Yes. UK customers can use Klarna or Clearpay at checkout. These aren’t available if you’re paying via Shop Pay, Apple Pay or Revolut Pay, and Klarna’s pay-later options are unregulated credit agreements, so only use them if you’re confident you can repay on time.
Q: How long do Cleens refunds take once I’ve sent the item back?
Cleens aims to process refunds and exchanges within 5 to 7 working days of the parcel arriving at their warehouse. International returns can take slightly longer to reach the UK, adding to the overall timeframe.
